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Awaiting Order Arrival

How can I track my order on VionexB?

Once your order is confirmed, you’ll receive a tracking ID via email or SMS. You can also track your order anytime from your “My Orders” section in your account.

What should I do if my order is delayed?

If your order hasn’t arrived within the expected delivery time, please contact our customer support team. We’ll help you track the shipment and update you with the latest delivery status.

Ordering & Payment

What payment methods are accepted on VionexB?

You can pay using UPI, Debit/Credit Cards, Net Banking, or Wallets. Some products also support Cash on Delivery (COD) depending on your location.

Is it safe to make online payments on VionexB?

Yes, all transactions on VionexB are 100% secure. We use trusted payment gateways with SSL encryption to ensure your financial data stays protected.

After sales

What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please raise a return or replacement request within the return period through your account dashboard.

How can I contact customer service after receiving my order?

You can reach our customer support team via email, chat, or the contact form on our website — we’re always ready to assist you after your purchase.

Refund

When will I get my refund after returning a product?

Once your returned product is received and verified by the seller, the refund is processed within 5–7 business days to your original payment method.

What if my refund hasn’t been credited yet?

If you haven’t received your refund within the expected time, please contact our support team with your order ID and payment details, and we’ll resolve it promptly.