At VionexB, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website and services. By using VionexB, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information when you use VionexB:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Account Information: Login credentials, purchase history, and preferences.

  • Payment Information: Credit/debit card details, UPI, net banking information (processed securely via trusted gateways).

  • Device & Usage Data: IP address, browser type, device details, pages visited, and interaction patterns.

  • Cookies & Tracking: We use cookies to enhance your browsing experience, remember preferences, and improve site functionality.

2. How We Use Your Information

We use the collected information for purposes including:

  • Processing orders, payments, and refunds.

  • Communicating order updates, promotions, and newsletters (only if subscribed).

  • Personalizing your shopping experience and recommending products.

  • Improving our website, products, and customer support.

  • Detecting and preventing fraud, unauthorized transactions, or illegal activities.

3. Sharing of Information

We respect your privacy and do not sell your personal data. Information may be shared only in the following circumstances:

  • With Vendors: To process orders, deliveries, or returns.

  • With Service Providers: Payment gateways, logistics partners, and IT service providers.

  • Legal Requirements: If required by law, court order, or to protect rights and safety.

4. Data Security

We implement advanced security measures including SSL encryption, firewalls, and secure payment gateways to protect your personal and financial data from unauthorized access, misuse, or disclosure.

5. Cookies and Tracking

VionexB uses cookies and similar technologies to:

  • Remember login sessions and shopping cart items.

  • Analyze user behavior to improve the website experience.

  • Show personalized content and advertisements.

You can disable cookies via your browser settings; however, some features may not function properly without them.

6. User Rights

As a user, you have the right to:

  • Access your personal data stored on our platform.

  • Request correction or deletion of your personal information.

  • Opt out of promotional emails or newsletters.

To exercise these rights, please contact our customer support at [Support@vionexb.com].

7. Third-Party Links

Our website may contain links to third-party websites. VionexB is not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies separately.

8. Children’s Privacy

VionexB does not knowingly collect personal information from children under 18 years of age. If we become aware of such data, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review the policy regularly.